About the role:
A growing Odoo implementation partner is expanding its Application Management Services team and is looking for an Odoo Support / AMS Analyst to join its Greater London practice. You will be the first point of contact for a portfolio of live Odoo customers, keeping their systems healthy, resolving day-to-day issues and helping them get more value from the platform. This is a great fit for someone who enjoys problem-solving, customer contact and the variety of working across multiple business processes rather than a single product.
Key Responsibilities:
Triage, investigate and resolve support tickets across core Odoo modules including Sales, Accounting, Inventory, Purchase, Manufacturing and HR. You will manage incidents and service requests against agreed SLAs, configure and adjust workflows, build and amend reports, and carry out light functional changes. You will document fixes and known issues, escalate genuine development needs to the technical team, and act as a trusted advisor who helps clients adopt new features as they upgrade.
What We're Looking For:
Hands-on experience supporting or configuring Odoo (or a comparable ERP) in a customer-facing role, with a solid grasp of at least a few core modules and how business processes map onto them. Strong communication skills, a methodical approach to troubleshooting, and the confidence to manage your own ticket queue. Exposure to Odoo Studio, basic SQL, or light Python is a real advantage, as is any AMS or service-desk background. Odoo certification is welcome but not essential — attitude and aptitude matter most.
What's On Offer:
A permanent role with a clear progression path into senior support, functional consultancy or technical specialisms. Hybrid working, a performance bonus, structured training toward Odoo certification, and a supportive team that invests in your development. You will work with a varied client base, so no two days look the same.
How to Apply:
Send your CV to monica@henleymorgan.com quoting reference HM-ODO-LON-260612 and we will be in touch to discuss the role in more detail. Early applications are encouraged as we are reviewing on a rolling basis.
Henley Morgan specialises in ERP recruitment across Odoo, SAP Business One, NetSuite, Acumatica, Sage Intacct, Epicor and Microsoft Dynamics 365 Business Central.
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