Location: Manchester (hybrid — typically 2-3 days on-site, sensible commute from Greater Manchester, Cheshire, Lancashire and surrounding areas)
Salary: £42,000 – £55,000 DOE + bonus + benefits
Type: Permanent, full-time
Reference: HM-ODO-MAN-260518
About the role:
A well-regarded Odoo implementation partner is expanding its application managed services (AMS) practice and is looking for an experienced Odoo Support / AMS Analyst to join its Manchester hub. You will sit at the heart of the post go-live customer relationship — keeping a varied portfolio of mid-market Odoo deployments stable, evolving and continuously improving. This is a hybrid position with a strong, collaborative on-site culture and the flexibility to focus on deep technical work from home when needed.
Key Responsibilities:
You will own incoming support tickets across multiple Odoo modules (Sales, Purchase, Inventory, Manufacturing, Accounting, CRM, Project, HR), triaging, reproducing and resolving issues against agreed SLAs. Day-to-day you will configure new business processes, advise customers on best-practice usage, troubleshoot data and integration issues, debug Python and XML-RPC behaviour, run SQL queries against PostgreSQL, manage minor enhancements and upgrade impact assessments, and partner with developers on root-cause analysis. You will also document recurring patterns into reusable knowledge-base articles and contribute to continuous improvement of the AMS service.
What We're Looking For:
Hands-on Odoo experience in a support, functional consulting or AMS environment is essential — whether that's Odoo Online, Odoo.sh or self-hosted Community / Enterprise. Strong functional knowledge of at least three core modules, comfort reading Python and Odoo XML, working SQL / PostgreSQL skills, and confident ticket-management experience (Jira, Zendesk, Freshdesk or similar) will all set you apart. ITIL awareness, a customer-first communication style, the curiosity to dig into edge cases and the discipline to document them are equally important. Exposure to integrations (REST, XML-RPC, EDI) and multi-company / multi-currency environments is a strong plus.
What's On Offer:
A genuinely flexible hybrid pattern, clear progression into senior consultant or technical lead routes, an Odoo training and certification budget, private healthcare, enhanced pension, 25 days' holiday plus bank holidays, and a salary band that recognises the depth of Odoo expertise being asked for. You will join a team that takes pride in long-term customer outcomes rather than ticket-bash metrics.
How to Apply:
Send your CV to monica@henleymorgan.com quoting reference HM-ODO-MAN-260518 and we will be in touch to discuss your experience in more detail. All applications are treated in strict confidence.
Henley Morgan is a specialist ERP recruitment partner covering Odoo, NetSuite, Sage Intacct, Acumatica, SAP Business One, SAP S/4HANA, Epicor and Microsoft Dynamics 365 Business Central across the UK, Ireland and continental Europe.
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