SAP Business One Support Team Leader / Remote-UK / Up to £60,000
Location: Home Based | Remote working
Salary: £50,000 – £60,000 (DOE)
Are you an experienced SAP Business One Support Consultant who is ready to step up into a leadership role? We are seeking a SAP Business One Support Team Leader to manage a team of support consultants, ensuring top-tier service delivery, mentoring staff, and driving continuous improvement across customer support.
Henley Morgan are working with a well-established SAP Business One Partner, rapidly expanding their support services. With a growing client base and complex projects, our client needs a strong leader to guide the team of support consultants and maintain service excellence.
Key Responsibilities
Lead, manage, and mentor a team of SAP B1 support consultants: assign work, monitor performance, and foster professional growth
Ensure high-quality SAP Business One support is delivered to clients
Maintain escalation procedures; ensure that more complex issues are escalated and resolved in timely fashion
Collaborate with development / product teams on add-ons (e.g. Boyum, Produmex WMS) and integrations
Drive process improvements: standardize support workflows, improve documentation, automate where possible
Train and coach end users and junior consultants; create and maintain support documentation and best practice guides
Monitor KPI metrics (response times, resolution rates, customer satisfaction, etc.) and report on team performance
Stay current with SAP B1 developments (HANA, BPA, etc.) and ensure the team is up to date on relevant technologies and tools
Required Experience & Skills
SAP Partner experience with SAP Business One, including support, troubleshooting, configuration, customisation
Prior experience leading/supporting a small team; able to manage, coach, and drive performance is beneficial
Technical skills, including SQL, Crystal Reports or equivalent reporting tools
Knowledge of add-ons such as Boyum, Produmex WMS highly desirable
Exposure to or understanding of advanced SAP B1 components: HANA database, BPA processes or similar
Excellent communication skills: able to liaise with clients, manage expectations, deliver training and documentation
Strong problem-solving skills and ability to prioritise under pressure
Location
This is a home-based role which will require limited travel to the office (around 1-2 times per quarter for team meetings)
Salary & Benefits
Salary: £50,000 – £60,000 (depending on experience)
Remote working possible, with preference for candidates in or near Manchester
Opportunity to shape and grow your team, with real scope for leadership and impact
Professional development: training, certifications, exposure to modern SAP B1 tools/technologies
This is an incredibly rare SAP Business One role so we urge you to apply immediately if you are interested.
Please apply with Henley Morgan to discuss this SAP Business One Team Leader role in more detail.
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